My wife was with Koodo, we called in to switch her account to mine. After hours being on the phone we gave up and told the agent to leave it and we hung up. The next day we called TELUS and switched to TELUS. We did not know that the agent actually completed the transfer and we will billed $90 for this. After months we notice our credit score has dropped from Koodo. I called in and they looked into it and said they fixed it and our score would be reversed and it would all be fixed. It still isn't fixed. Our credit score has taken a huge hit and is continuing to drop. I have tired to reach out many times but no luck. This is my last option before finding out another way to escalate this.
Question
Credit Score Hit
When did you switch to Telus?
When you login to self serve, are you able to download your detailed pdf ebill to see if the charges are still accumulating on your invoice? You may need to download multiple pdf ebills from the past few months based on when you tried to complete the transfer and then you left Koodo
I dont remember now when we switched, I can look into my telus bill to find when we started, but I can not access koodo anymore
Unfortunately your self serve is only active for 90 days after you cancel.
At this point I suggest requesting a callback to speak with a rep to confirm the charges have been waive. And if they sold the debt to a collection agency to get the collection agency info as well. Youwill want to make sure both sides correct this issue
I did try that, I may be doing it wrong, but i cannot call in and the online assist will not schedule a call as I am not a customer.
Just pick postpaid service and say you want to cancel your account. That will lead you to the callback path in Koodo Assist
That worked thank you. They called me back and I am still working through it but at least I can get a hold of them. Thanks
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