Connection Fee Waiver missing on March bill

Question

Hi Koodo Rep,When I signed up, I was informed that the $80 connection fee would be waived/credited within 2 to 3 months.However, the $80 connection fee was charged on my March bill, and I still haven't received the credit even after several months.Could a Koodo Rep please review my account and help process the $80 connection fee credit?Thank you!

Koodo · Answer

Hello ​@JoyhappyI verified the account and found that the adjustment for the connection fee was activated on the 2’nd of April. It is not shown on the 1’st invoice because the bill was already released before the credit went through. You will see this reflected in the payment taken from the 1’st invoice.You can also check the payment bydownloading the April invoice as PDFand you will see it on the 1’st page. The connection fee adjustment also appears on the 2’nd page of the same invoice.

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