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Connection Fee Waiver missing on March bill

  • August 23, 2026
  • 1 reply
  • 27 views

Hi Koodo Rep,

When I signed up, I was informed that the $80 connection fee would be waived/credited within 2 to 3 months.

However, the $80 connection fee was charged on my March bill, and I still haven't received the credit even after several months.

Could a Koodo Rep please review my account and help process the $80 connection fee credit?

Thank you!

Best answer by Koodo

Hello ​@Joyhappy I verified the account and found that the adjustment for the connection fee was activated on the 2’nd of April. It is not shown on the 1’st invoice because the bill was already released before the credit went through. You will see this reflected in the payment taken from the 1’st invoice. 

You can also check the payment by downloading the April invoice as PDF and you will see it on the 1’st page. The connection fee adjustment also appears on the 2’nd page of the same invoice. 

1 reply

Koodo
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  • Koodo
  • Official Rep
  • Answer
  • August 23, 2026

Hello ​@Joyhappy I verified the account and found that the adjustment for the connection fee was activated on the 2’nd of April. It is not shown on the 1’st invoice because the bill was already released before the credit went through. You will see this reflected in the payment taken from the 1’st invoice. 

You can also check the payment by downloading the April invoice as PDF and you will see it on the 1’st page. The connection fee adjustment also appears on the 2’nd page of the same invoice. 

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