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Question

Connection Fee Charge

  • 27 October 2023
  • 5 replies
  • 113 views
V

We recently upgraded my daughters phone plan through a Koodo Kiosk. We paid for the connection fee once, but then now just got charged a second time. The extra $60 is a lot for us, but also want to make sure it’s not going to keep happening.

Please let us know what we can do to fix this issue.
Thanks!

Account #: **30

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5 replies

Sophia
Userlevel 7
Badge +4

What do you mean by charged a second time? What does it look like on your invoice?

Bernard Koodo
Userlevel 7
Badge +4

@VanLaing We only see one Connection Fee on your bill after you added a line to your account back in September at a store.  Connection Fees are always waived online, it’s very much worth taking advantage of it in the future.  When you say you paid for the Connection fee, are you saying it was at the store?

V

Ya that’s correct. We paid for the fee up front, also both of our last billing cycles had the connection fee on them. Our plans are $60 + $60 + $35 + $30-(in phone fees).  Our bill should not be in the $300’s as it is.

Thanks,
Mike

D
Userlevel 7
Badge +4

Do you have the bill/receipt that shows the charge at the store that you had to pay?

Which exact store did you go to?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Bernard Koodo
Userlevel 7
Badge +4

@VanLaing I would definitely call the store manager where you added your daughter’s line. If you paid for the CF up front, they should have ensured it doesn’t flow through your next bill. They should be able to fix things for you. 

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