Connection Fee Charge

What do you mean by charged a second time? What does it look like on your invoice?

@VanLaing We only see one Connection Fee on your bill after you added a line to your account back in September at a store.  Connection Fees are always waived online, it’s very much worth taking advantage of it in the future.  When you say you paid for the Connection fee, are you saying it was at the store?

Ya that’s correct. We paid for the fee up front, also both of our last billing cycles had the connection fee on them. Our plans are $60 + $60 + $35 + $30-(in phone fees).  Our bill should not be in the $300’s as it is.

Thanks,
Mike

Do you have the bill/receipt that shows the charge at the store that you had to pay?

Which exact store did you go to?

@VanLaing I would definitely call the store manager where you added your daughter’s line. If you paid for the CF up front, they should have ensured it doesn’t flow through your next bill. They should be able to fix things for you.