I’ve moved to a new provider that had a very good deal, so my number has moved and my service with Koodo is officially canceled. However, now the chat doesn’t work since the number is inactive and I can’t discuss the final bill with anyone. This final bill shows a full charge even though service has been cancelled days into this new period, it’s not a partial charge. Payment due by May 11th. I’m confused. Why am I being charged for a full period when I’ve cancelled the service? How does this work and who do I talk to for clarification and explanation?
Solved
confused about my billing
Best answer by Dennis
This final bill shows a full charge even though service has been cancelled days into this new period, it’s not a partial charge.
So I just checked this bill period is from April 15- may 14, and I just switched over April 16.
Yes, you canceled after your invoice was generated.
This means your next bill will show the cancellation. Note that your data for that 1 day of the new billing cycle will be prorated so if you used more than your prorated amount, you may be billed for the full month to prevent overage charges that will likely exceed your monthly plan.
Also note that your refund is charged is automatically charged to your pre-authorized payment if you have it set up. If not it will be a cheque that is mailed out.
I highly recommend you login to your self serve account and set up pre-authorized payments now, if you haven’t already.
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+4If you already canceled, you will have to schedule a callback as a non-Koodo customer to any number where you can receive incoming calls.
Also, did you cancel near your billing date? If you canceled close to the billing date, the bill might have been generated before the cancellation went through. Therefore, you were billed for a full month ahead. On your next bill (the final bill), you will see the cancellation.
Do Koodo reps or customer service look at these posts? How do I schedule a callback when I can’t get anything done with the chat?
So I just checked this bill period is from April 15- may 14, and I just switched over April 16. So does that mean because I switched one day after I now have to pay the entirety of the cost for this billing period and that there will be another bill with the refund/adjustments? Sorry to ask so many questions I’m just not sure how this works.
Yes, Koodo prorates your final bill based on the service days you used before cancelling, even if it is only the first day of a new cycle. So you’ll have to pay in full then get an automatic refund.
This final bill shows a full charge even though service has been cancelled days into this new period, it’s not a partial charge.
So I just checked this bill period is from April 15- may 14, and I just switched over April 16.
Yes, you canceled after your invoice was generated.
This means your next bill will show the cancellation. Note that your data for that 1 day of the new billing cycle will be prorated so if you used more than your prorated amount, you may be billed for the full month to prevent overage charges that will likely exceed your monthly plan.
Also note that your refund is charged is automatically charged to your pre-authorized payment if you have it set up. If not it will be a cheque that is mailed out.
I highly recommend you login to your self serve account and set up pre-authorized payments now, if you haven’t already.
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