I was charged for roaming today, April 4, 2026 while riding to Port Renfrew on Vancouver Island.
This has happened previously and I was forced to contact the CRTC in order to get the charge reversed.
Koodo support is basically useless as they use an AI chatbot that is incompetent at best.
I would like to hear from a representative to repeal the roaming charges before I have to contact the CRTC again ( that got a quick response the previous time).
Best answer by Flo Koodo
Hi
We have looked into the pending usage, and we don’t see a roaming charge on our end, however, do not hesitate to reply back here or start a new post once the bill is issued and we will gladly look into it.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
+4Koodo typically gives credit in cases of accidental roaming like yours. Has the roaming fee shown up on your latest bill yet, or was it just a roaming warning SMS? If it was just a warning SMS, I recommend that you wait for the latest bill and come back here then. A rep should be able to adjust it for you.
When you are traveling near US border, in some cases, the U.S. tower has a stronger signal and can overwhelm the Koodo tower. In those cases, the best way to avoid accidental roaming fees is to turn off automatic carrier selection and manually select Koodo.
+4Hi
We have looked into the pending usage, and we don’t see a roaming charge on our end, however, do not hesitate to reply back here or start a new post once the bill is issued and we will gladly look into it.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
My bill has a roaming charge. If we go to the beach this happens. Have not left the Island at all. Please resolve. Thanks
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