I have been charged for roaming on Vancouver island. I was not in the United States. Can you please refund. This was June 7th for 7604 . Also on June 28th 9580. And June 29th for 9563.
Please review.
Thank you
Solved
charged for roaming on vancouver island
Best answer by MilkyWay
If you see the charges on your bill, you should be able to make a request on your Self-Serve account for review. It should be noted that you will need to submit one charge at a time. You should receive a response from a rep within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
+4Hi
If you see the charges on your bill, you should be able to make a request on your Self-Serve account for review. It should be noted that you will need to submit one charge at a time. You should receive a response from a rep within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
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