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Charged for International data roaming when 30.day European plan was purchased

  • May 16, 2026
  • 2 replies
  • 67 views

Good afternoon

Can you check on my account as I activated my European 30 Europe travel pass plan for $60. I activated the plan from my koodomobile self service app on my phone while in England on April 15th or 16th.

I received a confirmation text saying as such. So naturally I assumed it was ok to turn on my data and roaming to use Google maps and explore the area.

Now i have a bill with $360 for Easy Roam charges from $18 daily!!

  Koodo, please correct this as I paid the Europe 30 day roaming plan.    Thanks

Seems theres alot of similar issues regarding this, and its odd.  System error and so.

 

Thank you. 

This topic has been closed for replies.

2 replies

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  • Mobile Master
  • May 16, 2026

Hi there,

As you mentioned this seems to have been an issue for others lately too. I will flag a rep for you to investigate.

Make sure you're logged into the community using your self serve credentials and they should be able to take a look. They will respond here as I have. 🙂


  • Author
  • Beginner
  • May 16, 2026

It has been solved.  Thank you