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Charged for International data roaming when 30.day European plan was purchased

  • May 16, 2026
  • 2 replies
  • 40 views

Good afternoon

Can you check on my account as I activated my European 30 Europe travel pass plan for $60. I activated the plan from my koodomobile self service app on my phone while in England on April 15th or 16th.

I received a confirmation text saying as such. So naturally I assumed it was ok to turn on my data and roaming to use Google maps and explore the area.

Now i have a bill with $360 for Easy Roam charges from $18 daily!!

  Koodo, please correct this as I paid the Europe 30 day roaming plan.    Thanks

Seems theres alot of similar issues regarding this, and its odd.  System error and so.

 

Thank you. 

2 replies

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  • Mobile Master
  • May 16, 2026

Hi there,

As you mentioned this seems to have been an issue for others lately too. I will flag a rep for you to investigate.

Make sure you're logged into the community using your self serve credentials and they should be able to take a look. They will respond here as I have. 🙂


  • Author
  • Beginner
  • May 16, 2026

It has been solved.  Thank you