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charged for easy roam but didnt leave Canada

  • May 2, 2026
  • 2 replies
  • 38 views
L

I was charged for easy roam but I did not leave canada

Thanks

Lisa

Best answer by MilkyWay

Let me flag a rep to help you out.

To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone.

2 replies

M
Forum|alt.badge.img+4
  • MilkyWay
  • Mobile Master
  • Answer
  • May 2, 2026

Let me flag a rep to help you out.

To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone.

    Georgia Koodo
    Forum|alt.badge.img+4

    Hi ​@LisaP, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

    To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

    For more details on how to prevent accidental roaming charges, you can check out this article.

     

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