So frustrated with Koodo. They charged my account $50 for 3 day international roaming and said I activated it in-store and won’t remove the charge. I even told them I didn’t go into the store. Ugh...and their chatbot rep is no help. I would like to speak to a real human to get this situation resolved.
Charged $50 dollars on my account without my authroization
Hi there,
That is odd. Can you provide a screenshot of the charge? Make sure if there is any to remove any personal information such as phone numbers as this is a public platform.
Are you a new koodo customer?
When you download your detailed pdf ebill, what exactly does it say on the line item with the charge?
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