Charged $40.06 after cancelling my account on April 1st - Need assistance

Hi everyone,

I’m looking for some help regarding a recent bill I received.

I officially cancelled my Koodo service on April 1, 2026. However, I just received an April e-bill notification for $40.06, with a due date of May 12. The email also mentions an "unpaid balance from last month."

Since I closed the account at the very beginning of April, I wasn't expecting a bill of this amount. I would like to clarify:

1. Is this a final pro-rated bill or an error?

2. Why is there an "unpaid balance" if I thought everything was settled upon cancellation?

Could a representative please look into my account status and explain these charges?

Account ending in: 7769 (Please do not post your full account number for security, just the last 4 digits is enough for them to start).

Thanks in advance!