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Charge dispute: I am charged CA$125.85 by Koodo without a bill

H

Hi there,

I just noticed that recently there was a $125.85 charge on my credit card by KOODO MOBILE PAC. The post time is Jan 30, 2024.

I had no special consumption around or near that date, no roaming, no purchasing, nothing. I only have a monthly fee of $40.77 which is charged about 12th each month.

I checked my bill statements on Self-Service and there is no such a bill of $125.85. I also checked my usage and there is no special data/minute/message consumption in January 2024 or December 2023. 

It must be a charge by mistake.

Could you please have a check?

Thanks.

 

 

Best answer by henryj

Sorry, I am just aware that the credit card is also linked to another family member's account. The cost is from that number which is also a Koodo number.

Thanks.

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  • Goran
  • Mobile Master
  • 13576 replies
  • February 7, 2024

So you checked your newest bill in self-serve and it doesn’t have anywhere near that bill amount?

Boa_Guy Koodo
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  • Boa_Guy Koodo
    Boa_Guy Koodo
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  • henryj
  • Author
  • Rockstar
  • 1 reply
  • Answer
  • February 7, 2024

Sorry, I am just aware that the credit card is also linked to another family member's account. The cost is from that number which is also a Koodo number.

Thanks.

Boa_Guy Koodo
Flo Koodo
2 people like this
  • Boa_Guy Koodo
    Boa_Guy Koodo
  • Flo Koodo
    Flo Koodo
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