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Question

cancellation of pre authorized payment

  • September 18, 2026
  • 3 replies
  • 33 views

My pre authorized payment was cancelled Sept. 18 and it was not done my me.  This is the second time I have had a problem with the payment.  Why is this happening?

    3 replies

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    • MilkyWay
    • Mobile Master
    • September 18, 2026

    There seems to be an issue with the pre-authorized payment. In the meantime, I have flagged a rep to help you out.

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    • Dennis
    • Mobile Master
    • September 18, 2026

    Please refer to this post so this issue is all in 1 place

    https://community.koodomobile.com/billing%2Dpayments%2D66726/pre%2Dauthorized%2Dpayment%2Dremoved%2Dtwice%2Dwithout%2Dauthorization%2D7836024?postid=20035225#post20035225

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      Georgia Koodo
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      • Georgia Koodo
      • Official Rep
      • September 18, 2026

      Hi ​@Betty Garbutt, our team has identified this as a general system issue that they are currently investigating further.  

      We’d recommend re-enrolling for the auto-pay so the discount can continue to be applied to your account. As long as the auto-payment is added before the next bill is issued, the discount will apply. 

      In the meantime, you can follow the post linked above where we’ll update you once we have more information, thank you!

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