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  • Oct 14, 2026 2:37 AM UTC
  • 3 replies
  • 90 views

Dear Koodo Customer Service Team,

I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.

As I am now outside Canada, I would appreciate your assistance in cancelling my account remotely, effective as soon as possible, to prevent further monthly service charges.

Please also provide the following information:

  1. Confirmation that my mobile service and account have been cancelled.
  2. My final bill and any outstanding balance or cancellation fees.
  3. Instructions on how I can settle any remaining balance from the Philippines.
  4. Written confirmation that no further recurring service charges will be applied after cancellation.

My account details are provided below for verification:

  • Full name: K***e N***n
  • Koodo mobile number: 36* *** ***9
  • Email registered to my account: k***@gmail.com
  • Requested cancellation date: As soon as possible

I am currently residing in the Philippines and cannot attend a Koodo store or receive a regular callback in Canada. Please let me know if any additional information is required to verify my identity and process this request remotely.

Thank you for your assistance. I look forward to receiving written confirmation of my cancellation.

Sincerely,
K***e N***n

Best answer by Goran

Unfortunately this will not work. Even with limited access, you should still be able to send the message via social media and if it takes you a few days to respond again, then it does. The rep has made it clear they cannot cancel accounts here. Asking again will not change that. You’ll have to just reach out via social media. 

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    3 replies

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • Oct 14, 2026 2:00 PM UTC

    Hi ​@Kakaro15 

    Unfortunately, we have limited access here on the community when it comes to canceling an account.

    We recommend reaching out to us via social media (X or Facebook) using the links at the bottom of this page and a rep will assist with your request.

     

    We have also edited the pesonal informtation in your post since this is a public forum.

      • Kakaro15
      • Author
      • Beginner
      • Oct 21, 2026 9:48 AM UTC

      Im already away from Alberta. I cant deal anymore about this. I have limited access. Please Cancel the account. And i dont use it anymore. 

      Forum|alt.badge.img+4
      • Goran
      • Mobile Master
      • Answer
      • Oct 21, 2026 12:31 PM UTC

      Unfortunately this will not work. Even with limited access, you should still be able to send the message via social media and if it takes you a few days to respond again, then it does. The rep has made it clear they cannot cancel accounts here. Asking again will not change that. You’ll have to just reach out via social media. 

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