Cancel

Dear Koodo Customer Service Team,

I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.

As I am now outside Canada, I would appreciate your assistance in cancelling my account remotely, effective as soon as possible, to prevent further monthly service charges.

Please also provide the following information:

1. Confirmation that my mobile service and account have been cancelled.
2. My final bill and any outstanding balance or cancellation fees.
3. Instructions on how I can settle any remaining balance from the Philippines.
4. Written confirmation that no further recurring service charges will be applied after cancellation.

My account details are provided below for verification:

• Full name: K***e N***n
• Koodo mobile number: 36* *** ***9
• Email registered to my account: k***@gmail.com
• Requested cancellation date: As soon as possible

I am currently residing in the Philippines and cannot attend a Koodo store or receive a regular callback in Canada. Please let me know if any additional information is required to verify my identity and process this request remotely.

Thank you for your assistance. I look forward to receiving written confirmation of my cancellation.

Sincerely,
K***e N***n