Asked to change my plan to a cheaper option, but still paying the same amount. Except for a $10 charge and another monthly payment that came off again halfway through the month when I had already paid my monthly bill. Ridiculous and thinking of returning to my previous phone company.
Bogus plan change
What normally happens is that the change prorates the first plan for its days of the month, and prorates the second plan for its days of the month. for example, a $30 plan changed day 15 in the cycle to a $20 plan would work out to 30/2 = 15 and 20/2=10 for a total of $25. Does page 3-4 detailed billing section of your bill not show this? If it doesn’t seem clear, or doesn’t show that, can you show us a screenshot of this part of your bill with personal info blocked out?
This $10 charge, is this related to preauthorized payments going off or did a rep change the plan for you?
When you login to your self serve, and view your plan, what is your current plan?
Also I suggest downloading your detailed pdf ebill. What does it show your previous plan was? If there was a plan change, it will show a pro-rated refund of the old plan, and a pro-rated charge for the new plan (plus any applicable overages due to the proration)
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