Hi there,
I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.
My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges relating to this if not paid again?
I've disputed the charges multiple times , but I have yet to hear back from Koodo.
Customer service has been disgraceful / non-existent.
I now also see that there has been a late payment charge already on the account, even though the payment has already been made.
Do you mean that you never accessed voicemail while overseas or that you shouldn’t be charged for accessing voicemail?
How have you disputed the charges? How long ago?
Where in oyur account is it saying this? Is this the bill generated or the front page of self-serve?
The late payment charge can occur if you make a payment very close to the due date, as it can take a few business days to process. If that ends up being one daya fter the due date, you’re hit with a latre charge.
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