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Question

Billing error - long distance charge

  • August 20, 2026
  • 2 replies
  • 44 views

Hello, 

My daughter got charged for a long distance call to Iran, but she never made a call. I've checked her call log on her phone and there is no record of the call. We don't have anyone we know in Iran and she didn't let other to use her phone on that day.

Can anyone look into this?

2 replies

Mayumi
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  • Mobile Master
  • August 20, 2026

You can submit " review the charges"

Log into your self serve > billing > support > " ask us to review a charge". They will response to you.


  • Author
  • Organizer
  • August 21, 2026

I did what you told me and got a refund. 

Thank you for your help!