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Question

billing

  • June 9, 2026
  • 7 replies
  • 90 views
B

I’m extremely disappointed with how this issue has been handled.

 

I opened an account with Koodo but never received the SIM card and never used the service. Despite multiple attempts to contact Koodo and have the matter resolved, I continue to be billed, and the account has negatively impacted my credit by -70 points. 

 

I have made several good-faith attempts to resolve this directly with Koodo, yet I have received little to no meaningful assistance. The financial impact and damage to my credit are becoming increasingly concerning.

 

If this matter is not addressed promptly, I will have no choice but to pursue formal complaints with the appropriate regulatory bodies and explore all available legal remedies to recover any damages resulting from inaccurate billing and credit reporting.

 

I am requesting that a Koodo representative review my account, investigate this matter, remove any incorrect charges, and take the necessary steps to correct any inaccurate credit reporting.

 

Can someone from the Koodo team please reach out?

7 replies

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  • Dennis
  • Mobile Master
  • June 9, 2026

I understand how frustrating this has been for you.

How did you sign up for koodo and how did you Koodo to resolve this?  Did you speak with a rep?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • MilkyWay
  • Mobile Master
  • June 9, 2026

Did you schedule a callback through Koodo Assist to speak with a rep and cancel your account at the time? https://Koo.do/Chat 

If you already reached out when you did not receive the SIM card and wanted to stop the service, have you escalated your concern to the management team by filling out this form?

Assuming that everything has been done on your part, are you going to consider filing a dispute with Equifax and TransUnion?

B
  • Biza biza
  • Author
  • Beginner
  • June 9, 2026

Yes I did all. I expect kodoo to reach out to equifax themselves on my behalf. 

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  • MilkyWay
  • Mobile Master
  • June 9, 2026

That is not going to happen. You need to reach out to Equifax directly by filing the dispute.

B
  • Biza biza
  • Author
  • Beginner
  • June 9, 2026

That is not going to happen. You need to reach out to Equifax directly by filing the dispute.

Mehn I regret ever calling Kodoo. I’m so pained. But I’ll call equifax now. Any idea on type of details they might need? Thanks 

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  • MilkyWay
  • Mobile Master
  • June 9, 2026

You can refer to the link above for the list of required documents for your submission. It should be noted that Koodo will only notify Equifax of any changes that need to be made to the credit bureau report as a result of the investigation.

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  • Dennis
  • Mobile Master
  • June 9, 2026

What was said in the conversation with Koodo?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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