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Billing

  • May 16, 2026
  • 5 replies
  • 27 views
P

Hello,

I closed my account in March 2026, and I also received a confirmation call . However, I am still receiving bills.

I have tried contacting customer support multiple times, but I do not receive any callback, and there is no direct contact number available to reach the concerned department.

Please check this issue urgently and stop any further billing on my account. I already paid $10 once. 
call me at ********69

account number is  : *********

PLEASE STOP SENDING MY BILLS

**edited by moderator to hide personal information 

    5 replies

    Georgia Koodo
    Forum|alt.badge.img+4

    Hi ​@Peyman Ghasemibeheshti, please don’t share personal information as this is a public forum. 

    We can confirm your account is cancelled. The $10.91 payment you made was for the prorated bill after your cancellation.

    As you cancelled during the bill cycle, the pre-authorized payment discount you received on the last bill was charged back on a following bill. You can find more information about this here. 

      P

      ​@Georgia Koodo  Could You please confirm if i still have to pay anything? I see $5 for april and another $5 for may. please let me know cause this is very confusing.

      Georgia Koodo
      Forum|alt.badge.img+4

      It is not another $5, the initial charge was just reported on a following bill as it was unpaid. Your current total is $5.81.

        P

        Ok, then I will pay  $5.81 and hopefully I don't receive another bill. thanks 

        Georgia Koodo
        Forum|alt.badge.img+4

        Great, there should be no other charges as the account has been cancelled for months now. We’re here if you ever have questions!

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