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Billing

  • May 14, 2026
  • 2 replies
  • 32 views
O

Hello,

I closed my account in December 2025, and I also received a confirmation call on December 15 in the afternoon confirming the closure. However, I am still receiving bills.

I have tried contacting customer support multiple times, but I do not receive any callback, and there is no direct contact number available to reach the concerned department.

Please check this issue urgently and stop any further billing on my account.

Thank you.

    2 replies

    Koodo
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    • Koodo
    • Official Rep
    • May 14, 2026

    Hi ​@Omair, based on what we can see from the notes on your account, this issue has already been escalated to our team. The agent in charge of your case states they will reach out tomorrow, May 15, with more information. 

    M
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    • MilkyWay
    • Mobile Master
    • May 14, 2026

    Unfortunately, there is no direct way to speak with a rep. Did you try to schedule a callback through Koodo Assist? If you tried and it is still not working, you can also send a message to a rep on Facebook Messenger to address your issue. https://m.me/Koodo

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