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Question

Bill unavailible in self serve

  • December 7, 2023
  • 1 reply
  • 65 views

Hi, I got a plan on black friday. They shipped a phone + sim card to me. I never got an activation email, so I had to make an account through the CS callback folks. This was on the 27th of November. My account says the billing cycle was the 27th of Nov to the 6th of Dec, and now 7 Dec to 6 Jan. However, I still don't have a bill! Self serve says "This information is unavailable right now" under my bill and there just isn't one. When should I expect to get a bill? 

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1 reply

Dinh
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  • Mobile Master
  • 17383 replies
  • December 7, 2023

It might take a few days for the bill to show up after the billing date. I would wait another day to see if it can show or not. If not you might have need a rep to assist.