My latest bill shows a new number that I never requested or added. There is a new setup fee and other charges against number and the total amount for that number is 165.69. Who added this? Looks like a koodo or someone one working for them has started a fraudulent scheme to take money. I have been trying to talk to a real rep for one day but this digital assist is pretty useless. I should have never moved to koodo. Someone should fix this immediately.
Solved
Bill shows a New number I never Added or Requested
Best answer by MilkyWay
Since you may be a victim of a fraudulent transaction, I would suggest you to report this incident to the Canadian Anti-Fraud Centre, change the password for your accounts, and consider setting up fraud alerts on Equifax and TransUnion.
+4I assume you are a new customer and just activated your service? If that is the case, Koodo gave you a temporary number while waiting for you to transfer number over. As well, there is normally a "connection fee" if you ask a rep to assist. I recommend you check your selfserve and billing area, download the PDF bill and check the page 3, 4 of it for more detail.
This link might also help https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?
+4Hi
We have looked into it and we have sent you a PM to confirm some more details and further assist, please check your community inbox when you get the chance!
No Im not a new customer. Me and wife have been with koodo for few months now. Suddenly this month there is an unknown new number in my account.
+4No Im not a new customer. Me and wife have been with koodo for few months now. Suddenly this month there is an unknown new number in my account.
That is weird, I recommend you respond to the private message in the forum, sent by a Koodo rep above. Koodo might be able to figure out what happened.
Since you may be a victim of a fraudulent transaction, I would suggest you to report this incident to the Canadian Anti-Fraud Centre, change the password for your accounts, and consider setting up fraud alerts on Equifax and TransUnion.
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