Bill need to be reviewed as they seems to be incorrect

Question

I recently moved 2 lines to koodo and I got credits of 75$ each (2 lines) but I don't see that is adjusted to my account and also each line is for 25$ (CAN-US-MEX) but I see totally different amount in the bill. There are cancelled pre auth pay discount which is incorrect and monthly credit which is confusing.
I am confused with the stmt and please help me to understand once you do the needful.
I was expecting June and july I will get credit adjusted and then 100$+HST would have been the charges.

The billing is very confusing and frustrating.

Oliver C · Answer

Hi there,When you download the full PDF bill as opposed to viewing the overview, does it show you the credits you’re expecting, or does it still seem incorrect? You can do this by following the steps here:Viewing and downloading your bills | Koodo MobileNote that your first bill maybe higher due to partial monthly plan charges for each line. In addition, if you did not setup auto-pay before the bill was processed, you would not see the $10 auto pay discount per line.Your Koodo phone bill after activating | Koodo MobileIf you would like, you can post an image of the bill here so we can explain it better and see if there is any corrections needed. Just make sure to blur out any personal information as this is a public platform.

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