My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.
Question
bill issue
If you see the roaming charges on your bill, you can submit a request on your Self-Serve account to have a rep review it. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
In the meantime, you may want to upvote this idea. If there are enough votes, Koodo may consider this option in the future.
+4Hi
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