In mid‑March, I was approached by a Telus representative who offered me a “Special Promo” to switch providers. The offer included:
-
A $40/month + tax plan
-
Unlimited calls and 80 GB of data
-
No connection service fee
Based on these representations, I agreed to switch and signed the contract.
However, only one week later, I discovered that the same type of plan was being offered for $25 by multiple companies, including koodo and my original provider. I felt misled by the initial offer and therefore returned to my previous company.
Despite the representative’s assurances that there would be no conection fees, I am now receiving a bill of over $100 from Koodo for charges that contradict the agreement I was promised.
I have attempted to dispute this through Self‑Serve and Koodo Assist, but neither platform allows me to resolve the issue, and it has been impossible to speak with a real representative.
I would appreciate help reviewing this conexion charges on my account.
