My first bill, withing one week of connecting with Koodo list 4 pro-rated monthly charges, credits, 911 fees, VM, etc. In total, these charges amount to $13.19.
Could someone from Koodo correct this invoice before is is taken out of my account?
Solved
bill correction required, triplicate charges listed in first bill
Best answer by Oliver C
Ah I see! Thank you for clarifying. In that case the first two charges for the temp numbers should not be there. This can be addressed.
For Partial Monthly Plan charges though, you begin to be charged once the account and line is activated. This is normally when the sim card is shipped from the warehouse. The Partial charges do not start from when the line begins to be used. Charges explained | Koodo Mobile
I will flag a rep to investigate the other two $2 charges, however, I do not believe they will be able to do anything about the prorated charge for the last line as this is a normal service charge when you sign-up for the service. Let's see what they say. Make sure to login to the community using your self serve credentials and the rep can take a look.
Hi there,
Can you share a screenshot of the charges? Make sure to blur out any personal details like phone numbers as this is a public platform.
hmm, to confirm do you have only one line on the account as of now? During the setup of the account, were temporary numbers added and removed as this is what it seems like based on your last image.
Partially monthly plan charges are normal on your first bill as that is what you’re charged between signing up and when your first bill cycle begins. However, two of the lines do not have rate plans associated with them which is a bit odd.
Hi Oliver,
The current bill show 3 different numbers, only the last one is correct.
Yes, there was an issue with porting my number from a previous mobile network. This process required canceling my original application done via Self Serve, and involving Koodo technical support. My original as well as a subsequent attempt had to be cancelled before a third attempt was successful.
My first (formal) full day of service with Koodo was April 24th, 2026.
Ah I see! Thank you for clarifying. In that case the first two charges for the temp numbers should not be there. This can be addressed.
For Partial Monthly Plan charges though, you begin to be charged once the account and line is activated. This is normally when the sim card is shipped from the warehouse. The Partial charges do not start from when the line begins to be used. Charges explained | Koodo Mobile
I will flag a rep to investigate the other two $2 charges, however, I do not believe they will be able to do anything about the prorated charge for the last line as this is a normal service charge when you sign-up for the service. Let's see what they say. Make sure to login to the community using your self serve credentials and the rep can take a look.
To clarify, I utilized eSim in my phone, and could not benefit from Koodo's phone service for incoming calls, messages, and the like while the porting process was being configured. During that time, I depended on Sim-1 which provided the full 2 way service. Incoming calls, messages and VM were not available until the porting issue was corrected.
+4Hi
We have looked into it and according to the notes we see, there was an issue with the port, as one of the information entered was incorrect, and this had to be resubmitted. We have just sent you a PM with more detials, please check your community inbox when you get the chance.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.