auto-pay by bank account didn't take $10 off

When did you change your plan?

When did you add auto pay by bank account?

What plan did you get?  Does the plan mention the auto pay discount?

To confirm, did a payment come out of your bank account yet for auto pay / is it setup correctly? 

When you check your PDF bill, do you not see the credits applied? As when you switch plans a partial monthly plan charge applies on the next bill.

Possibly the credits had covered these partial monthly charges. You can check your full PDF bill by following the steps here, when you do, do you see the credits and other charges?  https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills?

I set it up over a month ago for both plans on my account and I added the auto pay by bank the same day. Both plans mention $10 off if autopayment is setup. 

The payment came out of my bank account recently. I checked the pdf and there is no mention of $10 off for each plan.

Does the current detailed pdf ebill, show just the new plan, or does it also show your previous plan, and the new plan??

Can you share a screen shot of Page 3 or 4 of your detailed pdf ebill (black out any personal info like phone number, account number, name, etc).?

Here are page 3 and 4. also here is page 6

Let me flag a rep for you.

Please make sure you are logged into the community with your self serve account

Hi ​@notnicecream, you signed up for pre-authorized payments in the course of your current bill cycle. You should see the discount starting with your next bill, issued in September.