Hi, I’m permanently leaving Canada soon and recently cancelled my Koodo mobile service. My last billing cycle ended on October 25.
I previously paid my bills through automatic withdrawals from my Canadian bank account. But since I’ll also be closing my Canadian bank accounts before leaving, I wanted to pay my final mobile bill manually in advance.
And my latest October bill is now showing, but the total amount due is $0.00, with no new charges. I’m unsure whether this is correct or if there will be a separate final bill or any additional charges after my service cancellation.
Unfortunately, I’m unable to reach customer support through the usual channels because the system requires me to enter the phone number associated with my account. Since my mobile service has already been cancelled, entering my former phone number does not allow me to proceed to the next step. So I’m unable to access phone or chat support.
Is there any way I can speak with a representative without an active Koodo phone number?
