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Question

any one have any of these issues and how did u fix them

  • August 30, 2026
  • 2 replies
  • 23 views

i paid off the remainder of my tab and was able to get new phone ona new tab i oaid the shipping then after itbwas all done it was trying to put my phone with my phone.line on my sons.tab and i just gor him a phone he atill owes l

most of his tab on it amd i cant find my order number they took my moneynfor the shipping cost.and its impossible to get a human callback it either freezes. before u can leave a message for the operator or guy thats soosed to help u so u go in circles same with paying any momths phone bill soon as i pay it i get an email stating thst i still owe whst i jjst paid and it keeps doing that anyone had any of these problems and how do i fix it or get them to fix the issues 

2 replies

Flo Koodo
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  • Official Rep
  • August 30, 2026

Hi ​@Chachie69 

Just to double check, have you placed the order for your number on for your son’s number?

When you placed the order, have you received an order confirmation?


Mayumi
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  • Mobile Master
  • August 30, 2026

When did you order the phone?

Did you log into your self serve to check your or your son's line to see the tab history/ activity?

"before u can leave a message for the operator or...".     Were you able to set up any call back?