- I moved from Koodo to a different telco on June 5. I assumed that since I've moved telcos I'm no longer using Koodo services therefore there is no need to call and cancel as my account would be cancelled automatically.
However, I’ve been sent a bill for the entire monthly subscription for June. I'm afraid I might be charged again in Aug for July.
I’m currently out of Canada and will not be back before July 31st. How do I get a cancellation confirmation and get my bill waived off?
PS: I messaged Koodo in messenger with this as instructed by Koodo assist.
BR,
Ruhama
Question
Account Cancellation and wrongful charges
+4Hi,
I assume you already received Koodo’s cancellation email. After cancellation, Koodo will send you a “final bill” that settles everything on your account.
However, if you canceled near your billing date, a standard bill may have been generated before the cancellation was processed, which is why you might see charges for an entire month. Please log into your Self Serve account and check the PDF bill to verify that everything is correct. More information can be found here https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo?
Just to confirm, when you switched providers from Koodo to the new one did you also bring your phone number with you? If so then yes the account would close once the number was successfully ported and that was the only number on the account. You will then be billed per the details in the link shared by Dinh.
if you did not port the number to the new provider and did not put in any other request for cancellation, then your Koodo account will continue.
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