I spoke to an agent several days ago and after re-confirming multiple times that I wanted to cancel my account she said it would be cancelled immediately but I did not receive any confirmation and the phone is still active. Is there some additional step I need to take? Does Koodo conveniently “mess up” the cancellation trying to get any extra month out of the customer? Has this happened to anyone else?
Question
Account cancellation
+4It sounds like it indeed wasn’t cancelled if you still have service.
They do have the ability to post date a cancellation until the end of the billing cycle or a specific date if requested by the customer but if you asked for immediate cancellation, you should notice no service within a few minutes.
I would call back to redo the cancellation.
+4Hi
Will you please let us know on which date you spoke with a rep?
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