Hi, I noticed US roaming charges (Easy Roam) on my recent bill, but I have not visited the US at all.
I was just near the lake/border inside Canada, and that phone must have accidentally picked up a US cell tower signal. Could a Koodo rep please review my account and reverse these incorrect charges for this line?
Thank you.
Best answer by Flo Koodo
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance..
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
+4Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance..
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.