Accidental Tab Payoff Reversal Need

Question

Hi Koodo Reps, an accidental Tab payoff was requested in Self Serve for phone line ending in 6923. I did not mean to pay off the Tab early. Could an official moderator please access the account and reverse this Tab payoff request back to the monthly setup? Thank you!

Koodo · Answer

Hello ​@CatalinaS Unfortunately we are limited to some actions here, over the community. In this case, we recommend that you schedule a callback through our Koodo Assist and our team over the phone will be able to look into the situation.

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