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$55 100GB UL Can US Min SFD (5G, P2P)

  • September 19, 2026
  • 6 replies
  • 108 views

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day.  This site in the help pages  shows that there should be zero charge for that. 
The billing link to “ask us to review a charge” is broken and does nothing.

What is the procedure to have this reviewed and removed from the bill?

NOTE: I was with public and the US-Canada plan allowed usage of the Canada data and calling etc with no further fees. Agent said it would be the same with this plan, and everything I can find confirms this - EXCEPT the bill. 

See the pic below showing the easy roam charges right below where it says easy roam US is included! 
help!

 

 

Best answer by Flo Koodo

Thank you for sharing ​@LaurenP 

The plan may sound similar to the Canada-US plans which also include roaming, however it only includes Canada to US calls. The plan name also indicates Unlimited Canada US minutes.

This type of plan is different from the ones that include Canada-US roaming.

We are sorry if this was communicated differently in the store.

We have sent you a PM to confirm some more details regarding this situation, please check your community inbox when you get the chance.

 

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6 replies

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  • MilkyWay
  • Mobile Master
  • September 19, 2026

Let me flag a rep to help you out.

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    • Goran
    • Mobile Master
    • September 19, 2026

    When you say does, nothing, the page will not say request has been submitted and just stays on the page? 

      Flo Koodo
      Forum|alt.badge.img+4
      • Flo Koodo
      • Official Rep
      • September 19, 2026

      Hi ​@LaurenP 

      We have looked into the plan details and according to it, the plan includes Canada to US calling, however, it doesn’t include US roaming. You mentioned that an agent said that the plan would include US roaming.  Was this an over the phone interaction or in store?

      • LaurenP
      • Author
      • September 19, 2026

      ​@Goran - The page does not say submitted - it just stalls with a blank page - but nothing happens. Different browser does the same thing, phone and laptop - all the same glitch.

       

      • LaurenP
      • Author
      • September 19, 2026

      ​@Flo Koodo - thanks for the reply. The person at the store compared what I had with Public and assured me that it was the same related to NO charges when in the US - that I would use the data and phone/text that is used in Canada. (This is what I had with Public.)

      The link from the help page (that I linked above) says the same thing. I felt anxious about it and double checked within the help pages and here in the community before the US trip. there were emails about easyroam (which I remember getting a couple of years ago when I was with Koodo then, but when I checked here - it seemed that my plan was new and unusul and I was receiving an automated communication.)

      Is the plan I have NOT this?  “A Canada-US plan lets you use your plan’s data, talk and text in Canada and the United States.”

      thank you for helping me!
       

      Flo Koodo
      Forum|alt.badge.img+4
      • Flo Koodo
      • Official Rep
      • Answer
      • September 19, 2026

      Thank you for sharing ​@LaurenP 

      The plan may sound similar to the Canada-US plans which also include roaming, however it only includes Canada to US calls. The plan name also indicates Unlimited Canada US minutes.

      This type of plan is different from the ones that include Canada-US roaming.

      We are sorry if this was communicated differently in the store.

      We have sent you a PM to confirm some more details regarding this situation, please check your community inbox when you get the chance.

       

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