40Go - 365 days prepaid plan - Recurrent paiment

The amount is correct. It does not include HST and QST, as well as the 911 fee. That is why the total ends up being $190.40 for the entire year.

Hello ​@MilkyWay ,

Thanks for the answer. My question isn’t really related to the 190$ dollar amount, which I get is taxes and stuff added. It’s more so that it states it is a montly recuring payment. 190$ per month doesn’t make any sense for me. Every documentation I find speaks about a 40Go per year, and a single 160$ (+taxes) for 365 days. But the last Confirmation page before paying states it is 190$ each month

It is most likely a mistake on their part and should be for the entire year.

Unfortunately, the reps in the Community have limited access to prepaid plans. You will need to schedule a callback through Koodo Assist and speak with a rep for further assistance. They should be able to confirm this for you. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

​@MilkyWay  My issue with this is that this AI bot doesn’t allow me to speak to a rep without an account, and I cannot create a prepaid accound without paying for one, which doesn’t make sense as my question needs to be answered before I pay. I’m stuck in a loop that is starting to be irritating. I’ll try to join a public line with the phone, hoping I’m able to speak to a human. 

And the phone line I found also redirects you to an AI on the phone, which hangs up on me as soon as it starts. I’ll check for another company that offers similar services instead, I don’t mind paying more for company that doesn’t mind talking to you, or at least is able to have a working automated system. Thanks for trying to help !

This looks to be a mistake on the site.

Let me flag a rep for you to confirm

I was able to use the AI chat bot, spam it randomly for 10 minutes for random issues totaly unrelated. It finaly helped me have an agent call my phone after waiting for 30 mins, which he then redirected me to another support line, to wait for 20 mins and hang up on me. Ridiculous is now an understatement for this whole system. 

I’m sorry to hear that it ended up anging up on you after a redirect. Hopefully while reps here are postpaid focused, for something like this they can confirm for prepaid. It’s defintely a typo, but as you said, you want to make sure it won’t misakingly charge the annual amount monthly.