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Question

$15 for rate plan change

  • 17 January 2024
  • 2 replies
  • 110 views
C

Dear Koodo,

I hope this message finds you well. I recently upgraded my Koodo plan from $34/30 to $35/50. Since I couldn’t do it online, so I called your hotline. While I appreciate the enhanced features, I was surprised to see a $15 charge for the rate plan change on my recent bill.

I wasn't aware of this fee when I requested the plan change, and had I known, I might have reconsidered. It is a very unreasonable charge. 

I kindly request that Koodo improve the communication of fees, ensuring that customers are well-informed before making decisions that may impact their bills.  The lack of transparency has left me feeling frustrated and dissatisfied.  It is a very bad experience.

Thank you for your attention to this matter.

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2 replies

D
Userlevel 7
Badge +4

Service fees are listed on the Koodo page here 

https://www.koodomobile.com/en/help?servicefees=true

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Mayumi
Userlevel 7
Badge +4

Also, you mentioned that " Since I couldn’t do it online"... I believe that $35/50 was BF promo. Were you eligible for it? (It was available through self serve. ) 

If the rep applied plan that is not eligible for you, then I understand one time fee can be applied.

I agreed that the rep should tell you that tho.

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