Skip to main content
Koodo Community
Solved

The requested URL was rejected. Please consult with your administrator.

  • January 23, 2023
  • 6 replies
  • 468 views

I upgraded OS X to Ventura over the weekend and now, when I try to login to my account, this is the message I get!!!

I don’t have thisproblem on my Windows laptop.

What gives???

Best answer by Flo Koodo

Hi!

We have flagged the issue, and our support team is looking into it.

We will let you know as soon as we have an update.

Sorry for the inconvenience created! 

View original
Did this help you find an answer to your question?
This topic has been closed for comments

BobTheElectrician
Forum|alt.badge.img+4

Can’t log in to prepaid self-serve on Mac OSX with Firefox since their site upgrade, but can do so with Chrome though it will take several tries with “invalid email!” message.


  • Organizer
  • January 23, 2023

@BobTheElectrician :  Thanks for the response.  BUT I am using Chrome!!!


BobTheElectrician
Forum|alt.badge.img+4

Try another browser, and clear any cookies you may have.

 

Been a long-time Koodo customer, but time to go elsewhere. Roaming packages that don’t work, only portal is on-line that only works part of the time. Adios.

 


  • January 24, 2023

The new prepaid web portal is a total mess. This is what it shows for me. If I didn't have a postpaid account that I am happy with, I would move both my account and my husband’s prepaid account to another company. 

 

 


Forum|alt.badge.img+4
  • Mobile Master
  • January 24, 2023

Let me flag this to a rep to see if there is any new update 


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • January 25, 2023

Hi!

We have flagged the issue, and our support team is looking into it.

We will let you know as soon as we have an update.

Sorry for the inconvenience created!