I am a Prepaid Koodo Customer currently in Europe for an extended period of time. I am trying to get access to international text and roaming by using my Canadian phone number in order to log in to my bank account using 2 factor authentication. However, I am unable to add an international package to my current plan, and I cannot switch to a Monthly Plan because that would require me to pick up a SIM card in person or receive it at my home address in Canada, which I also cannot do.
So far, I have also been unable to speak with a Koodo Rep because when the Koodo Chat Bot sets up a callback between you and a rep, they do so using your Koodo-linked phone number, which once again, I do not have access to. I am therefore stuck without any ability to access my bank account in Europe, because I cannot access international texting on my phone. If someone could please help it would be much appreciated.
Question
Prepaid Self Serve Customer Unable to Change Number in Europe
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Prepaid does not have roaming outside of Canada and the US.
I understand that now. Is there a way for me to switch to a plan where I can get roaming outside of Canada and the US while still being in Europe?
It will be tricky doing this from abroad.
You can sign up for a postpaid account online (once approved koodo will mail you a physical sim) then you get a friend/family to get an esim and send a photo of that to you.
However the road block is that someone will need to use that sim to complete the sim swap
And that is assuming your phone has esim functionality
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