Skip to main content
Koodo Community
Community
Question

Case # 000609073

  • September 3, 2023
  • 7 replies
  • 119 views
C

Case # 000609073 was assigned to me by a koodo rep over the phone last August 24, 2023  to resolve issue of August 2023 payment made to an invalid mobile account number.  I went to my bank to resolve this by making another payment to the right acccount # and the bank also sent an email to Koodo billing department requesting a credit back to my bank account the amount of $43.68.  I assume the Koodo billing department credited this amount to my mobile account and not the bank.

I still received a billing dated September 3, 2023 in the amount of $43.68.

Will appreciate resolution of this through your community.

Thank you for all you do.

 

    Did this help you find an answer to your question?
    This topic has been closed for comments

    7 replies

    Sophia
    Forum|alt.badge.img+4
    • Sophia
    • Mobile Master
    • 12515 replies
    • September 3, 2023

    Did you get your actual PDF invoice yet? Does it show the due amount?

    Dinh
    1 person likes this
    • Dinh
      Dinh
    C
    • ceslorenzana
    • Author
    • Organizer
    • 6 replies
    • September 3, 2023

    Yes. PDF Invoice dated August 31, 2023 says Total due is $43.68.  Upon scrolling down to next page it reflects:  Previous charges and payments:

    Amount due on your last bill (Jul 31)               $43.68

    Payment received August 17                            - $ 43.68

    Payment received August 25                           -  $43;68

    Payment reversal August 28                               $43.68

    It still does not reflect the bill I received today for $43.68  due September 25,2023

    C
    • ceslorenzana
    • Author
    • Organizer
    • 6 replies
    • September 3, 2023

    Btw, my account # is:  *******26

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • 17402 replies
    • September 3, 2023
    ceslorenzana wrote:

    Yes. PDF Invoice dated August 31, 2023 says Total due is $43.68.  Upon scrolling down to next page it reflects:  Previous charges and payments:

    Amount due on your last bill (Jul 31)               $43.68

    Payment received August 17                            - $ 43.68

    Payment received August 25                           -  $43;68

    Payment reversal August 28                               $43.68

    It still does not reflect the bill I received today for $43.68  due September 25,2023

    I am little confused by the description. It seems they already reported you paid 2 payments and that was on your account. The $43.68 was for the next month (which is due in Sep 25).

    If possible, could you post an actual snapshot of the PDF bill (either page 3 or 4 where it showed the current fee). Hide all personal information before posting please.

    A Koodo customer, opinions are my own.
    C
    • ceslorenzana
    • Author
    • Organizer
    • 6 replies
    • September 3, 2023

    ***sensitive info removed

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • 6043 replies
    • September 3, 2023

    Hi @ceslorenzana 

    We have reviewed the details and according to the notes, you should receive the refund to your bank account.

     

    The $43.68 amount due is for the bill issued on August 31st.

    I hope this helps.

     

    P.S. 

    We have edited your message above as it contains sensitive info on a public forum.

    C
    • ceslorenzana
    • Author
    • Organizer
    • 6 replies
    • September 3, 2023

    Thank you Flo

    Terms & Conditions
    Koodo Community