Skip to main content
Koodo Community

Roaming


Koodo thinks I’m roaming in the States when I haven’t left Canada.

Did this help you find an answer to your question?
This topic has been closed for comments

Sophia
Forum|alt.badge.img+4
  • Mobile Master
  • August 20, 2023

Did you get an actual invoice or just a heads up?


I received an email notification.


Forum|alt.badge.img+4
  • Mobile Master
  • 6176 replies
  • August 21, 2023
Valentin Darie wrote:

I received an email notification.

You can reply back to this post once you receive your bill and we can flag a rep to help you out.

To prevent this from happening again, make sure to  manually select your network to Koodo, so your phone does not automatically connect to a nearby U.S. cellular tower.