My teenage daughter was in Japan. We switched off data roaming before she left. Somebody called her and left her a voicemail. It seems she touched the ‘voicemail’ button. This is the first time she used her phone outside Canada and she knew she could not and should not use her phone unless she had wifi. Twice I received a notification that EasyRoam was activated. I asked her why it was activated and she did not know why. I was looking at my billing while she was in Japan (I was still in Canada) and I did not see any charges, so I did not know she had accidentally checked her voicemail. You can check the data to see that it was used at most for that accidental purpose. If it’s possible to refund one or both of these charges, that would be much appreciated.
Solved
My daughter was charged for EasyRoam
Best answer by Allan M
Turning off data roaming only blocks data (most of the time) from being used while outside of Canada.
Because easy roam was activated due to a call to her voicemail, the charges would be deemed valid unfortunately.
This topic has been closed for comments
+4Turning off data roaming only blocks data (most of the time) from being used while outside of Canada.
Because easy roam was activated due to a call to her voicemail, the charges would be deemed valid unfortunately.
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