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Question

E-bill or receipt


Its been over 10 days after getting a new koodo sim without phone bill or e-receipt. The sim officer told me I would get it within 10 days. I need this receipt for documentations

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6 replies

Mayumi
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  • Mobile Master
  • 10321 replies
  • June 22, 2023

It's all depends on your bill date that Koodo will generate your bill.

Some customers might get sooner than 10days, but some get like 2-3 weeks.

Can you log into your self serve? Check your usage section, then you will see your billing cycle. What does it say?


  • Author
  • Connector
  • 3 replies
  • June 22, 2023

previous bill date was June 21 but today it is showing me July 21 (29 days left).  I was expecting a bill yesterday but didn’t get any.. Is there any form of phone bill I get, I want to open a bank account


Mayumi
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  • Mobile Master
  • 10321 replies
  • June 22, 2023

If your bill date is 21 st if the month, then you usually receive your bill notification on around 24-27th to access your self serve to see your EBill..

It's likely your bill is ready by Monday or Tuesday.


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  • Mobile Master
  • 29137 replies
  • June 22, 2023

Is there no option to download a pdf ebill?  Does it show an amount owing in your self serve?


  • Author
  • Connector
  • 3 replies
  • June 22, 2023
Dennis wrote:

Is there no option to download a pdf ebill?  Does it show an amount owing in your self serve?

there is an option but when I do it appear blank


  • Author
  • Connector
  • 3 replies
  • June 22, 2023
Mayumi wrote:

If your bill date is 21 st if the month, then you usually receive your bill notification on around 24-27th to access your self serve to see your EBill..

It's likely your bill is ready by Monday or Tuesday.

ok I will hold on till monday or tuesday then