I have a contact who lives in NS, and have been charged roaming fees for text messages to their canadian number. Neither of us are/were roaming or travelling. I do not live near a boarder.
Why is Koodo charging roaming fees here when the contact’s number is both Canadian and not connected to my account in any way? I see several guides from Koodo and community suggestions on how to prevent this. That being said, it should not be a customers responsibility to require both their own phones, and every one of their contacts to have device specific roaming settings enabled to prevent these erroneous charges. This has been a problem for years. When is the solution coming?
Regarding the charges. How can we rectify these?
Regards,
Scott
Solved
Erroneous Long Distance Charges
Best answer by Flo Koodo
Hi
Upon checking the details, the charges were triggered for outgoing pay per use text messages sent to a US number on 9th and 27th of February.
For more details, please check the usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve
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+4Hi
Upon checking the details, the charges were triggered for outgoing pay per use text messages sent to a US number on 9th and 27th of February.
For more details, please check the usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve
Hi Flo,
These are the charges I was inquiring about. Thank you for clarifying.
I was under the impression service included messaging within Canada, and unaware this excluded US numbers on Canadian networks.
Best regards,
Scott
What is your plan? If you have a more recent plan with choose your own perks you only have canadian texting and unless you select the international texting perk, there is a charge if you text a number outside of canada.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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