Hello!
This month (february 2023) bill I was charged double. I went and review my bill and noticed that two plans are being charged.
I changed my plan a few days ago, and currently both plans (old and new) are being charged on my account. I understand the mistake, but I would love this to get fixed and only be charged for the actual plan I am currently using.
Hoping this will get fixed soon!
Thanks!
Best answer by Boa_Guy Koodo
Hi there
We have looked into your account and
Hope this helped.
+4Normally they charge and give credit for the old plan at the same time. if possible could you post the snapshot of yiur pdf bill in the selfserve here. The page 3 or 4 should have the detail. Hide/delete all personal information before posting pls.
+4From the screenshots, there was something wrong with the plan change. I guess there was issue when you changed it right on the billing date.
Let me flag a rep to look into it
+4Hi there
We have looked into your account and
Hope this helped.
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