I have recently added Unlimited Anytime Minutes to my plan and I am being charged for long distance for calls that I make. Why is that?
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Are the calls to Canadian numbers while you are in Canada? Can you confirm that the add-on is in self-serve? Is that the full name of it? I don’t see that specifically listed currently.
Yes while in Canada to a Canadian number. And yes I have confirmed that the anytime minutes are on my plan in self serve. Yes it is the full name of it.
This is the write up about it:
Koodo is giving Canadian long distance service charges the boot! Our Canada-wide plans let you call anywhere in Canada without paying long distance service charges. That means worry-free calling coast to coast. All long distance calls use anytime minutes¹.
Are you seeing the charges on your detailed pdf ebill? Or are you seeing these charges under Usage in self serve?
+4Hi
It looks like your plan is includes local minutes only, we have sent you a PM, so we can look at the current options, feel free to check the inbox on your Koodo community profile.
What particular plan do you have? It's been a while since there's been local minutes only options.
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