I have been with Koodo for a decade, with 5 lines and to say the least I am disappointed . I have been charged extra for the past several months.
All it lists is this:
In-App Purchase $24.95. ($47 previous month/ $19 before that!!)
Total used 5 (event)
I am disappointed that koodo does not list the 3rd party. This leads me to believe koodo is a part of this scam...probably not but i am frustrated with the run-a-round! The process of finding out what these charges were for is tedious! After reaching out to Koodo via phone to be hung up, so i can text and then online chat and finally call back (still waiting)! I researched in the community forum to find out to look for sms code 5415. (By the way this is my elderly mom’s phone). There was no such text. I looked at all games/apps, even looking back at history to find nothing. So I researched the forum again and a thread stated to text 5415 the word “STOP”
And there it was! The reply:
You have successfully unsubscribed from WinSport and will no longer be charged for this service. For any questions, send ca@wwmobileservices.com or call us at 8003727139.
What the heck is that anyway? If Koodo suggests you to look in spam, don’t you think thats a red flag? I would like to block this company from my account.
Sorry I am very frustrated
gwen
