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Question

sim card

  • September 12, 2022
  • 2 replies
  • 76 views

Hello I’ve been trying to activate my SIM card on line for hours now no luck I have no access to txt or phone call when I try to put my email it says that it has to be active for 48 hours before sending me the 6 numbers to reactivate the card and when I call they only send me to robots  anyone can help me activate my symbol card ?? Or knows where to call to speak with an actual human ??

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2 replies

Dinh
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  • Mobile Master
  • 17381 replies
  • September 13, 2022

Could you provide more information about your cellular plan? are you currently a prepaid or postpaid Koodo customer? Was the SIM card a prepaid or postpaid SIM?


Bernard Koodo
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  • Official Rep
  • 9323 replies
  • September 13, 2022

@Laure No need for activation of the SIM for monthly pay customers. It’s already activated. I see you have been able to use you account already.