I purchased easy roam but my flight was cancelled and I will no longer need it. Will I still be charged if I don’t use it or is there a way to cancel it somehow?
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will I get charged for roaming pass if I don't use it?
Best answer by Goran
You do not get charged for the easy roam pass, assuming that’s what you mean, if you don’t use it. The charge only triggers if you are roaming. It stays effective for 30 days, after which it goes off your account.
If you want to get it removed before it goes away by itself, I assume this would require the assistance of a rep. We can flag a rep to assist if you’d like to do that.
If you mean add easy roam in general, there’s nothing to cancel. You can remove easy roam and the roaming provisioning “international voice roaming” and “internaitonal data roaming” add-ons in your self-serve if you like.
For more info:
https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes
This topic has been closed for comments
+4When you said you purchased, did you mean the easyroam travel pass? and not the normal easyroam daily?
I don’t see any option to cancel it though. It is like a prepaid package. You can try to schedule a call back and ask a rep to see if they can do anything.
A Koodo customer, opinions are my own.
1 person likes this
You do not get charged for the easy roam pass, assuming that’s what you mean, if you don’t use it. The charge only triggers if you are roaming. It stays effective for 30 days, after which it goes off your account.
If you want to get it removed before it goes away by itself, I assume this would require the assistance of a rep. We can flag a rep to assist if you’d like to do that.
If you mean add easy roam in general, there’s nothing to cancel. You can remove easy roam and the roaming provisioning “international voice roaming” and “internaitonal data roaming” add-ons in your self-serve if you like.
For more info:
https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes
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