Every time I try to change my plan in self serve I get the upside down ice cream cone error. It seems to happen when it ask me to choose my perk. I don’t want to change my perk, just my plan. Any help would be appreciated.
+4Can you change your plan first, without choosing any perk? after that, try to add the perk again to your new plan. If you still have difficulty, you could come back here and ask a rep to assist.
A Koodo customer, opinions are my own.
1 person likes this
I still can’t change my plan. When I do click on the plan I would like, it says “It looks like you can’t choose a perk right now” .Even though I didn’t pick any perk, just a plan.
+4
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