I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened.
Solved
Removing device care “Add on”
Best answer by Boa_Guy Koodo
Hi there
Cheers,
This topic has been closed for comments
+4Howling have you had the device care complete on your line? I wonder if your account was new and there was some restriction to remove it in selfserve
It did add the device care recently but I was told I could remove it from my account whenever I chose.
+4Boboraro wrote:
It did add the device care recently but I was told I could remove it from my account whenever I chose.
Let me flag a rep to look into it.
+4Hi
We can submit a request for the Device Care Complete to be removed from your line. Once removed, it cannot be added back. Please let us know if you wish to continue. Thanks!
+4Hi there
Cheers,
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