I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working.
This topic has been closed for comments
Also forgot to mention, I have reset my network settings and also restarted my phone just as was suggested on other community posts about easy roam issues, neither have solved my issue.
+4If not, Are you seeing/hearing a particular error? Do you find anything when searching for a network manually?
I desperately need this fixed ASAP because I need to be able to receive a code via text message in order to gain access to financial services.
+4Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.